===== Karmic Helpdesk =====

[[https://help.zoho.com/portal/en/kb/desk/getting-started/articles/admin-guide-to-get-started-with-zoho-desk#6_Customize_the_fields_and_modules_as_soon_as_possible|Getting Started with ZoHo Helpdesk]]

Have used helpdesk and ticket software before, as this one is heavily modified, will have to log nuances.